August 5, 2022

Athenahealth, a cloud-based healthcare services company, offers five solutions that can be used to assist clinicians in managing different aspects of their practice. The company’s simplified workflows encourage patient-centric care and support HIPAA compliance and MACRA compliance. Services include Practice Management, Telemedicine, and iPad EMR software applications. To help you make the right decision, the company provides many testimonials from customers.


The athenahealth EMR, as well as the AdvancedMD EMR, both offer administrative and clinical functions, but there are differences. AdvancedMD is designed to meet both clinical and organizational needs. The athenahealth EMR targets physicians. AdvancedMD EHR offers a per-instance model of payment. Both options are suitable for small practices.


Athena health EMR, in addition to medical billing features, removes the administrative burden associated with patient information management. Users can easily update patient information using its cloud-based database. It offers encryption and centralized storage. Athenahealth is also a pioneer in a hybrid model that combines medical billing and EMR systems. This company is a long-standing player in the industry and continues to grow with its cutting-edge analytics, learning capabilities, and other innovations.


What is athenahealth?

athenahealth, a cloud-based financial and clinical solution for healthcare organizations and practices, called athenahealth. It integrates software services to reduce administrative burdens and increase clinical efficiency. It streamlines physician workflows to promote patient-centric care.


It includes engagement tools such as patient portals, telehealth services, and online scheduling to increase patient satisfaction.



Customer Support: Users who had difficulty with implementation were provided adequate support. All users have access at all times to practical support, as indicated by nearly 90% of reviews.


Functionality: Athena is a medical practice software that provides all the functionality they require, according to slightly more than 75% of reviews.

75% of the reviews noted that the user interface was intuitive and straightforward.


System Downtime: 60% of users who discussed accessibility noted that there had been no significant system downtime. They also felt that they could always access the functionalities they needed when they wanted.



Claims: Although users highly praised the feature of claims scrubbing, almost 70% of reviewers thought it was unsatisfactory. Users felt that the language used to claim is confusing and that clearing claims can be complex. They also thought they didn’t receive sufficient support when reaching out to the feature.


Cost: Although only 10% of reviewers mentioned it, the high cost of the system was an issue, as reported by 80% of users who discussed price in their reviews.


Accuracy: A few reviewers mentioned that they had difficulties searching or entering their data on the platform and found inconsistencies in their records. This was reported by 60% of users who praised Athena for its accuracy.


Suggestions are: Users can suggest changes within the system via a community forum. However, almost 70% of reviewers who mentioned this feature felt that larger companies’ suggestions were preferred over those of smaller ones.


What is AdvancedMD EHR?

AdvancedMD EHR was built to be cloud-based and integrated for advanced note-taking. It is flexible, feature-packed, and can be used by any practice of any size. This EHR software can be used on the go, on tablets and phones, but it can also be easily installed on any computer.


Organizations can use it to increase practice traffic and generate revenue without compromising the quality of care.



Customization: More than 65% of the reviews mentioned customizations in the system.


Integration: Although only 10% of reviews mention it, 85% felt the system was well integrated with other medical software.



Implementation: The vendor doesn’t offer enough implementation support. There is a steep learning curve. This is evident in more than 80% of user reviews.


Functionality: Although the system has many features, 67% felt some functionality was lacking.


Price: More than 90% of users who reviewed the system said they were unhappy with the hidden fees.


Customer Service: 65% of the customer reviews discussed customer service and support. They felt that they were difficult to reach, that they rarely got the answers they needed, and that the customer support team was often unable to resolve their issues.


Our thoughts

We hope this article was helpful in your decision making process. If you would like to see a demo of either Athena or AdvancedMD, please feel free to reach out to the vendor for more information. We are always happy to help our readers make the best possible choices for their medical practice. Which EMR software do you think is the best fit for your needs?

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